Privacy Policy
1. Introduction
At Syntax Heaven, accessible via syntaxheaven.com, we are committed to protecting and respecting your privacy. Our Privacy Policy outlines how we collect, process, store, and safeguard your personal data, in strict compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws. We are dedicated to maintaining a transparent and responsible approach to your personal information, ensuring that your data rights are upheld at every stage.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through your use of our website, services, applications, and other interactions with syntaxheaven.com. For the purposes of GDPR and CCPA, Syntax Heaven is the data controller of your personal data, determining the purposes and means of its processing.
If you have questions about how your data is handled, please contact us at: [email protected].
3. Categories of Data We Process
We may collect and process the following categories of personal data:
A. Usage Data
Information about how you use our website, including browser type and version, operating system, IP address, referral source, pages viewed, time spent on pages, and session timestamps.
B. Account Data
Information provided when you create an account, including your full name, postal address, email address, and phone number.
C. Profile Data
Data related to your interactions and preferences, including purchase history, saved settings, browsing behavior, and feedback submitted.
D. Communication Data
Data arising from your communication with us, including support inquiries, live chat transcripts, email correspondence, and communication preferences.
E. Technical Data
Information about your device, browser configuration, screen resolution, operating system version, and other system-related identifiers.
F. Transaction Data
Details regarding purchases made through our site, including payment method, billing and delivery addresses, order contents, and transaction timestamps. Note: We do not store full payment card details; these are processed securely by third-party payment providers.
G. Preference Data
Information you provide regarding your product interests, language preferences, and marketing consent choices, including opt-in or opt-out of newsletters and promotional communications.
4. Legal Bases for Processing Your Data
We process your personal data under the following legal justifications:
– Contractual Necessity: To fulfill our obligations under a contract with you, such as processing transactions and managing user accounts.
– Legitimate Interests: For research and development, site optimization, fraud prevention, analytics, and security purposes, where these interests do not override your rights and freedoms.
– Consent: When required, we will obtain your clear and affirmative consent before using your data for specific purposes such as marketing or cookies.
– Legal Obligation: To comply with applicable legal and regulatory requirements.
5. Your Rights
You have specific rights regarding your personal data, subject to applicable local laws and exceptions:
– Right of Access: Obtain confirmation and a copy of your personal data.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure (“Right to Be Forgotten”): Request deletion of your data where legally permissible.
– Right to Restriction: Request restriction of processing under certain circumstances.
– Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format and transfer it to another controller.
– Right to Object: Object to processing based on legitimate interest or for direct marketing purposes.
To exercise any of these rights, please contact us at: [email protected].
6. Security Measures
We implement robust technical and organizational safeguards to protect your personal data, including:
– Data encryption in transit and at rest.
– Strict access control policies and authentication mechanisms.
– Secure data backups stored in protected environments.
– Regular security audits and monitoring protocols.
– Employee training on data protection and confidentiality.
Despite these safeguards, no digital transmission method is entirely secure. You use the site at your own risk.
7. International Data Transfers
Your data may be transferred to and processed in countries outside of your jurisdiction, including locations where data protection laws may differ. When such transfers occur, we use legally approved mechanisms, including Standard Contractual Clauses and appropriate supplementary measures, to ensure that your data receives an adequate level of protection consistent with the GDPR and CCPA.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for:
– Usage and technical data: 12 months from the date of interaction.
– Account and profile data: for the duration of your account and up to 6 years after closure to comply with legal requirements.
– Communication data: 3 years from the last contact.
– Transaction data: 7 years to comply with tax and financial regulations.
– Preference and consent data: until withdrawn or updated by the user.
Where retention is based on consent, we will delete the data upon withdrawal of consent, unless otherwise required by law.
9. Cookie Policy
We use cookies and similar technologies on syntaxheaven.com to enhance user experience and analyze site performance. Categories include:
– Essential Cookies: Necessary for site functionality, such as session management and secure login.
– Functional Cookies: Enable gadgets like saved preferences and accessibility options.
– Analytics Cookies: Help us understand website usage and performance through tools like Google Analytics.
– Performance Cookies: Optimize user interface responsiveness, loading speed, and personalization.
10. Cookie Management
You may manage and control your cookie preferences through your browser’s settings, or via our website’s cookie consent tools in accordance with GDPR and CCPA. You have the right to opt out of non-essential cookies at any time.
To exercise Do Not Sell My Personal Information rights under the CCPA, or to manage consent preferences, please use our website’s relevant privacy preference center or reach us at [email protected].
11. Children’s Privacy
Our services are not directed to, and we do not knowingly collect personal data from, children under the age of 13. If we learn that we have inadvertently collected information from a child, we will take reasonable steps to delete that information promptly. Parents who believe their child has submitted personal data to us may contact us at [email protected].
12. Policy Updates
We reserve the right to update or modify this Privacy Policy to reflect changes in our practices, user feedback, or legal requirements. Any significant adjustments will be communicated via syntaxheaven.com and, where appropriate, through direct notifications. We encourage you to review this policy regularly for any updates.
13. Contact Us
If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us at:
Syntax Heaven
Email: [email protected]
We are committed to maintaining transparent, fair, and lawful data processing activities and invite you to reach out for any privacy-related concerns or clarifications. Your trust is important to us.